Zamtel has introduced an online Selfcare Portal for all bill queries from its clients to help them access their call and bill records faster.
According to the Times of Zambia, Yamfya Mukanga – Minister of Transport, Communications, Works and Supply – said the service would allow Zamtel customers to conveniently manage their mobile or fixed line accounts regardless of their location.
This service will help free up customer care lines as more of Zamtel’s clients will be able to see their bills and other features online on the Selfcare Portal without any hassle. Zamtel wrote that this is an application on which you can generate your own reference number for a faulty landline or ADSL Account, a platform on which you can check your call records.
This move is also being seen as a ‘green’ project, saving on paper bills that are usually sent out to customers. Zamtel CEO Mupanga Mwanakatwe said the company spent more than ZMK 1 million per year to print out about 2.2 million sheets of paper for bills.
The Selfcare Portal will work for both mobile and landline customers on the Zamtel network in Zambia and will be available to use even after hours.
Here are some tips Zamtel has given on its Selfcare Portal site (www.selfcare.zamtel.co.zm) to help newbies: