22nd September 2019

Response from Airtel Zambia on Airtel Money Not So Instant

Airtel Sim

As a follow up to our article on Airtel Money Not So Instant, we received the following official statement from Airtel Zambia in response to the service interruption over the weekend:

There was no service outage on our mobile money platform during the weekend.

However, we are aware of cases of distorted SMS for electricity tokens sent to some customers.

We would like to apologise to our esteemed customers and assure them that we are working on correcting this anomaly.  We are pleased to advise the customers who experience this anomaly that they will have their notification SMS resent after contacting our Call Centre on 111.

Our technical team is working round the clock with our partners on ensuring that this is corrected sooner than later in order to ensure that our Airtel Money customers have a seamless and satisfying experience.

We deeply regret the inconvenience caused.

Lisa Mulozi. Acting Head –  Corporate Communications & Government Relations. Corporate.

This is a highly commendable gesture and it is our hope that all those affected on the weekend get to read this.