MTN MoMo launched their new MoMo Plus container shop at Spectra filling station in Matero. This is the first mobile money container shop in the history of the industry that will operate 24/7 and provide a wide array of agent and customer service support features. MTN MoMo has over 100,000 Agents across Zambia and the introduction of the MoMo Plus Container shops will serve as an additional support structure to ensure agents are well equipped with adequate cash and float to serve all customers in their respective communities. These refined shops will also operate as an extension of the MTN Service Centres providing 24/7 transactional and customer support.
The launch event was highly attended by residents of Matero who were eager to experience the newly launched MoMo Plus shop. During the opening remarks, the Fintech Managing Director, Komba Malukutila thanked the Ministry of Local Government and the Lusaka City Council for their ongoing support, and he further stated that “The purpose of this special MoMo Plus shop is to better serve the needs of our customers and Agent community”. Mr Malukutila further emphasized that “our commitment to our customers is deeply rooted in the promise of MoMo Iliko; wherever customers see the the “MoMo Iliko” badge they can be assured of strong MoMo customer service delivery”.
In attendance as guest of honour was Minister of Local Government, Honorable Gary Nkombo, who congratulated MTN MoMo on the historical launch stating that he looks forward to seeing enhanced service delivery from the MoMo Plus container to the residents of Matero and surrounding areas as MTN MoMo looks ahead to roll out similar outlets in other regions. Mr Nkombo further stated that “this is a truly significant milestone that is very well aligned with the government’s commitment to providing innovative solutions that meet the evolving needs and aspirations of our people.”
Source: MTN Zambia