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Zamtel Launches WhatsApp Airtime Purchase Chatbot

Zamtel, in partnership with Gupshup, the global leader in conversational engagement, wishes to announce the launch of an intelligent chatbot that will allow customers to buy airtime via WhatsApp. Zamtel aims to leverage the WhatsApp-based chatbot for a convenient two- way conversational engagement, broader reach, and personalized communication at scale.

“As we continue to promote a digital lifestyle and mitigate the risks of Covid 19 that comes with physical purchase of airtime. Zamtel customers can now buy airtime in a simple, convenient, and contactless way, within WhatsApp. The AI-powered Zamtel chatbot will soon be made available on Facebook and Instagram.

Additionally, customers can buy their Zamtel airtime using Zamtel Mobile money and other mobile payment platforms available on the chatbot.

Zamtel will continue to pioneer product development which will spearhead digitalization in Zambia. We are the first telecommunications company to introduce a WhatsApp-based smart recharge bot solution, which will revolutionize the airtime buying experience for consumers. We are very happy to partner with Gupshup a giant in digital transformation and bringing consumer-centric innovations such as WhatsApp chatbot airtime purchase.

This product will be available on all WhatsApp enabled devices. To connect send the word ‘’Hi’’ to 0950000201 on WhatsApp to get topping up.”

Statement By:
Joshua Malupenga
Acting Chief Executive Officer
Zambia Telecommunications Company Limited