Zamtel, increased their ADSL internet prices. The price increase has affected both the home and business ADSL services. When the increase happened we are not certain and have not seen anything in the digital media (if it was in the physical press – we save trees!).
Zamtel, cleverly covered up the price increase by introducing new packages and getting rid of the old product sets. The new product sets are better structured that the earlier ones. The new products are definitely future focused with an emphasis on what you the consumer can get out of your service. The old ADSL products were:
|Package||On-Peak Speed||Off-Peak Speed||Price|
|Moonlight (night only)||Upto 1Mbps||K300.00|
|Home Standard||Upto 512kbps||Upto 1Mbps||K400.00|
|SME||Upto 768kbps||Upto 1Mbps||K900.00|
|ADSL Modem||From K133.00|
The new product set is nicely listed on their website and is now a stand-alone product, the old ADSL services were hidden deep in their website. With the revised pricing they have expanded the number of services adding new products to the Home and Business segments. We have to applaud Zamtel, and state this is the clearest and simplest product layout for fixed internet services in Zambia! Now the new products:
*The 100GB capped service is listed as Unlimited on the website. All home packages have a maximum speed of up to 2Mbps.
All Business services have a maximum speed of up to 4Mbps
ADSL Top-up Bundles:
Unfortunately as part of the revamp Zamtel have bumped some Home Standard customers to the new 100GB bundle, meaning a 100% price increase for those consumers. In this day and age of tight belts and even tighter shoes, companies have to warn their customers (suctomers?) and give them the opportunity to upgrade or not. Zamtel spoilt what is a good initiative by taking their customers for granted. In verbatim from their website:
Q: If I do not like my new package, can I move back to my old packages?
A: Due to the changes the system has undergone, all subscribers will migrate to the new bundle packages.
Now that is a statement that does not mince its words or inform you that you may end up paying more for your internet.
If you have been unfairly upgraded please let us know.