United Bank for Africa Zambia Limited (UBA Zambia) has been named ‘Bank of the Year 2020’ by the Banker Magazine, a leading global finance news publication published by Financial Times of London.
UBA Zambia this year embarked on multiple initiatives which include its investment in digital technology, adherence to world-class customer services offering, exceptional retail products as well as positive community based interventions.
UBA Zambia Chief Executive Officer/ Managing Director (CEO/MD) Chinedu Obeta stated, “We are pleased to be recognized as ‘Bank of the Year’ in the distinguished award ceremony held by The Banker Magazine. Winning the award, confirms the positive strides the brand is making in the country. We are leveraging on our unique Pan-African platform and innovative banking products and solutions to exceed customers’ expectation.”
“This award comes at a time when the COVID-19 pandemic has negatively affected the banking sector and UBA Zambia has been able to stand strong and resilient in its mandate of delivering excellent financial services to customers. We believe that this award will spur us on in our renewed commitment to exceed customers’ expectation and is a step towards our aspirations of being one of the top three banks in the country.”
The judging panel were impressed by UBA Zambia’s strategic campaigns to spread financial literacy and promote a savings culture, sound business model and its pioneering technology such as Leo the virtual banker, a chatbot, which lets customers use the social media app to open accounts, send money, buy airtime, reset PINs and check balances.
The Banker Magazine is a publication of the Financial Times – a leading global finance news publication which has been in existence since 1888. The Banker magazine is the definitive reference in international banking for high level decision makers. The Bank of the Year awards has been celebrating the best of global banking and is regarded as the industry standard for banking excellence and the 2020 edition highlights those institutions that have outshone their peers in terms of performance, strategic initiatives and response to the Covid-19 pandemic.
UBA is one of Africa’s leading financial institutions, with operations in 20 countries and three global financial centers: London, Paris and New York. UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge products such as the first ever banking chat bot in Africa, LEO.
Source: UBA Zambia