The Winners Of The Inuagural ZICTA ICT, Postal and Courier Awards 2023

09/12/2023 Sandi

The inaugural ZICTA ICT, Postal, and Courier Awards unfolded on 8th December 2023 at the Mulungushi International Conference Centre (MICC) in Lusaka, creating a momentous occasion in the realm of technology and communications.

Beyond the grand setting, the event’s core purpose remained clear: to inspire heightened regulatory performance in both ICT and Postal/Courier Services while giving due credit to the outstanding individuals and organizations shaping the sector. The awards not only acknowledged accomplishments but also served as a vibrant forum for industry leaders to converge, share insights, and collectively steer the course for continued growth and innovation in this rapidly evolving domain.

Here are the winners:

Category	Winner	About The Award
Express Delivery Champions Award	One World Freight and Logistics	This award acknowledges the postal or courier service provider that consistently makes same day deliveries with exceptional reliability and secure handling of packages and mail.
The Best Bang for Your Byte Award	Zamtel	This award recognizes an organization that offers a product or service that demonstrates exceptional value for money, combining high-quality services with affordability. The product or service must have received wide adoption and should have a clear demonstrated value proposition that is responsive to a specific target market or the wider consumers.
The Best Digital Economy Coverage Award	Techtrends Zambia	This award acknowledges the most consistent and compelling coverage of developments in the digital economy whether in the form of articles, videos, or multimedia presentations, which effectively inform the audience about the country’s digital transformation agenda and developments in technology.
The Captain of the Ship Award	DHL	This award recognizes the postal or courier service provider that has exceled in the provision of international shipping services and goes the extra mile to ensure exceptional reliability, timely deliveries, and secure handling of packages and mail from abroad.
The Connected Communities Crusader Award	Zamtel	This award acknowledges efforts aimed at providing universal and meaningful connectivity in a sustainable manner to unserved or underserved communities thereby bridging the digital divide.
The Consumer-centric Award – ICT	MTN Zambia	This award celebrates an organization that has implemented outstanding customer-centric practices, ensuring a positive and personalized experience for their digital services users. The award will also take into account the extent of efficiencycy in complaint resolution mechanisms
The Consumer-centric Award – Postal & Courier	ZamPost	This award celebrates an organization that has implemented outstanding customer-centric practices, ensuring a positive and personalized experience for their digital services users. The award will also take into account the extent of efficiencycy in complaint resolution mechanisms
The Cyber Sentinel Award	Copperbelt Energy Cooperation – CEC	The award recognizes an organization that has implemented an initiative or been proactive in putting up measures aimed at safeguarding critical infrastructure or protecting consumers against cyber threats
The Digital Disruptor Award	Airtel Money	This award recognizes a company or organization providing an exceptional digital platform, enabling seamless interactions, transactions, and user engagement. The award will also recognize the efficiency and relevance of the digital platform to the Zambian populace
The Digital Literacy Champion Award	Jacaranda Hub	This award recognizes an organization or initiative that has made exceptional efforts to promote digital literacy andempowering communities with the necessary skills and knowledge to thrive in the digital age.
The Digital Transformation Champion Award	National Pension Scheme Authority – NAPSA	This award aims to recognize an organization or individual that has demonstrated exceptional leadership in implementing digital transformation innovatives or strategies that have resulted in the integration of technology into business processes, delivery of goods and services, social interactions among others that have positively impacted society as a whole.
The Mobile Marvel Award	MTN Zambia	This award recognizes the Mobile Network Operator (MNO) that consistently provides reliable and quality mobile services, including voice, data, and messaging, ensuring uninterrupted communication service and good consumer experience.
The Model Corporate Citizen Award – ICT	Airtel Zambia	This award recognizes the company or organization that has the highest levels of compliance with statutory and regulatory requirements thereby setting the benchmark for best practice regulatory compliance.
The Pillars of the Digital Economy Award	Infratel Zambia	This award recognizes an infrastructure provider that exhibits responsiveness in addressing the digital infrastructure needs of businesses by ensuring reliable and timely delivery of infrastructure solutions in an innovative and sustainable manner.
The Steadfast Stream Award	Liquid Intelligent Technologies	This award aims to recognize the the Internet Service Provider (ISP) that consistently delivers reliable, quality, high-speed internet connectivity leading to seamless online experiences for users.
The Tech for Good Trailblazer Award	BongoHive	This award is aimed at recognizing an ICT innovation-driven initiative that has positively impacted a community or the environment, reflecting a commitment to using technology for social good.