21st November 2019

Zamtel to upgrade Lusaka network, interruptions expected

Zamtel has commenced the upgrading of its mobile network across Lusaka that will result in improved quality of service to the customers.

During this period, customers should expect service interruptions on both voice and data.

Zamtel Acting Chief Technical and Information Officer Jason Mwanza disclosed that the Network modernization project involves replacement of low capacity 2G/3G sites with high capacity 2G/3G/4G sites.

“The duration of the upgrade will last a month and works will be undertaken during and after working hours”, Mr Mwanza said.

During this period, Zamtel does not expect its customers in other areas to be affected as the result of the upgrade works. There will be however some intermittent degradation in the service quality in some parts of Lusaka.

“As a customer centric organization, we highly appreciate the patience of our customers during this process as we work to improve on the quality of service and expand the 4G network coverage,” Mr. Mwanza added.

He said upgrading the network with future-ready technology is also meant to accommodate the increasing number of smartphone users and meet the demand of online services and applications.

“The works we are doing in Lusaka are part of Zamtel’s move towards becoming a next-generation network that guarantees excellent customer experience and this will allow us to be ready for the growing demand for data and other services on the market,” he said

Mr Mwanza said a similar upgrade was undertaken last year on the Copperbelt Province and the customer response has been very good.

“We are confident that the heavy investment Zamtel is making in the network will ensure that our customers receive an always-available excellent service. Once the upgrade project is complete, our customers will greatly benefit as they will have access to much faster data speeds and a reliable excellent quality network,” Mr Mwanza said.

Source: Zamtel

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