It has been 1 year since WhatsApp Business launched and to celebrate that anniversary, WhatsApp has added 3 new features for the platform both on mobile and desktop:
- Quick Replies: These are frequent messages to answer common questions. Simply press the “/” on your keyboard to select a quick reply and send.
- Labels: Organize your contacts or chats with labels, so you can easily find them again.
- Chat List Filtering: Easily manage your chats with filters to sort by unread messages, groups or broadcast lists.
WhatsApp Business has over 5 million users globally, and is steadily growing.
“Using these features on a computer helps businesses save time and get back to their customers quickly. We’re excited to keep growing WhatsApp Business and introducing new features that make it easy for customers to find and engage with businesses that are important to them.” – WhatsApp