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Tag: Customer Service

Zamtel connects 615 new cell towers

December 23, 2019

Zamtel has revealed that it has so far connected a total of 615 new communication towers across the country. In total, 746 new towers…

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Zamtel launches digital customer information management platform

November 2, 2018

Zamtel has launched a new biometric customer information management system that provides a more secure foundation for the new innovative digital services. The new…

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Airtel Zambia Wins 1st Place in Telecoms at The Trade Fair

July 10, 2014

In the fight among the mobile operators to be the best, Airtel Zambia managed to outdo everyone and get 1st prize as Zambia’s leading Telecoms…

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No Grade for ZANACO Software Upgrades

January 27, 2014

About a week ago, the Zambia National Commercial (Zanaco)Bank branches were closed for the implementation of software upgrades. As a result, customers were to…

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Zamtel Launches Converged Billing

January 16, 2014

Zamtel, the State-run, Fixed and Mobile Operator in Zambia, launched a new billing platform, that allows for converged Service Offering: Billing, Customer Care and…

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