Standard Chartered Bank has been named Best Digital Bank in Zambia by a prestigious awarding body – The Digital Banker. This was announced at the 2023 Middle East & Africa Retail Banking Innovation Awards. This prestigious award validates the Bank’s continuous efforts in revolutionizing the digital banking landscape in Zambia and providing a superior digital banking customer experience.
The Digital Banker acknowledged Standard Chartered Bank’s disruptive digital innovation journey, which has significantly enhanced digital customer experiences throughout Zambia. This recognition not only highlights the bank’s commitment to embracing cutting-edge technologies but also to redefining financial services in Zambia.
Standard Chartered Bank Zambia’s Head of Consumer, Private and Business Banking, Mwansa Kapeya (pictured above), expressed his pride in the Bank’s achievement, stating, “We are delighted to be named the Best Digital Bank in Zambia by The Digital Banker. This recognition reflects our relentless pursuit of innovation and our dedication to enhancing the digital experience for our valued customers. We are committed to continually investing in our digital banking platforms to deliver convenient, secure and seamless banking solutions.” he said.
Mr Kapeya added that the Bank is committed to innovation and customer-centricity “At Standard Chartered Bank, we set out to be the digital bank of choice in Zambia. That is why we strategically invested in our digital banking platforms – most notably the award-winning SC Mobile Banking App – which enables our clients to access banking services conveniently and securely from the comfort of their homes. Standard Chartered is the only bank in Zambia where you can open an account end-to-end without the need to physically visit a branch. I can assure you that we remain focussed on further improving the Bank’s digital banking features,” he said.
In addition to augmenting digital banking platforms, Standard Chartered Bank has also launched industry-leading services that further enhance customer convenience.
One such service is the cardless cash withdrawal facility, empowering customers to withdraw money from ATMs without needing their physical bank cards. This feature offers a secure and efficient solution that aligns with the bank’s commitment to providing seamless digital banking options. The Bank’s agent banking services have also played a crucial role in extending financial inclusion and access to banking services across Zambia. Through a wide network of agents, Standard Chartered Bank ensures that customers have access to convenient banking services.
Standard Chartered Bank is dedicated to spearheading digital innovation in the local banking scene, enabling customers to benefit from the latest advancements in technology. This award affirms the Bank’s commitment to delivering exceptional digital banking experiences while revolutionizing the financial services sector in Zambia.
Source: Standard Chartered Bank Zambia