29th September 2020

Samsung has announced its new virtual assistant, Bixby

InJong Rhee, Executive Vice President, Head of R&D, Software and Services

Samsung has announced a new virtual assistant named Bixby, which is expected to do more than Galaxy, Cortana or Siri, rather than just being an assistant you yell commands at.

“Bixby will be our first step on a journey to completely open up new ways of interacting with your phone. At the launch of the Galaxy S8, a subset of preinstalled applications will be Bixby-enabled. This set will continue to expand over time. Our plan is to eventually release a tool (in SDK) to enable third-party developers to make their applications and services Bixby-enabled easily.” – Rhee

While Samsung hasn’t shared the exact details of what Bixby will be able to do as it will be launched with the Samsung Galaxy S8, they shared the following in a blog by Injong Rhee, Executive Vice President, Head of Research and Development – Software  and Services:

Bixby offers a deeper experience thanks to proficiency in these three properties:

1. Completeness

When an application becomes Bixby-enabled, Bixby will be able to support almost every  task that the application is capable of performing using the conventional interface (ie. touch commands).  Most existing agents currently support only a few selected tasks for an application and therefore confuse users about what works or what doesn’t work by voice command. The completeness property of Bixby will simplify user education on the capability of the agent, making the behaviors of the agent much more predictable.

2. Context Awareness

When using a Bixby-enabled application, users will be able to call upon Bixby at any time and it will understand the current context and state of the application and will allow users to carry out the current work-in-progress continuously.  Bixby will allow users to weave various modes of interactions including touch or voice at any context of the application, whichever they feel is most comfortable and intuitive.  Most existing agents completely dictate the interaction modality and, when switching among the modes, may either start the entire task over again, losing all the work in progress, or simply not understand the user’s intention.

3. Cognitive Tolerance

When the number of supported voice commands gets larger, most users are cognitively challenged to remember the exact form of the voice commands. Most agents require users to state the exact commands in a set of fixed forms. Bixby will be smart enough to understand commands with incomplete information and execute the commanded task to the best of its knowledge, and then will prompt users to provide more information and take the execution of the task in piecemeal. This makes the interface much more natural and easier to use.

“We know that adopting new ways to interact with your devices will require a change in user behavior. The inconvenience of learning a new interface can cause friction and force users to revert back to old habits (e.g. the touch interface). At the same time we believe the key to success for a new voice interface is to design a scheme that reduces friction and makes the experience significantly more rewarding than the existing interface. So at its core, Bixby will help remove friction. It will simplify user education with new voice interfaces and will make using your phone even more seamless and intuitive.” -Rhee

Bixby will come with it s own dedicated button at the side of the Galaxy S8 to lessen the confusion that’s been there in activating voice commands. After the S8 it will then be rolled out to all future Samsung appliances.

For this you’ll have to sit tight and wait for more details.

Sandi

Tech blogger. Gadget junkie. Life lover. I love eyeliner. Miller runs through my veins.

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