MultiChoice launches mobile self-service apps

MultiChoice Zambia has announced the launch of its mobile applications MyDStv and MyGOtv. The launch of the apps is aimed at giving more control to the customers with an improved experience by increasing and optimizing touchpoints across the customer lifecycle.

MultiChoice Zambia Chief Customer Officer Ms. Leah Kooma said Multichoice Africa Holdings constantly embarks on various initiatives to improve overall customer experience, through innovations that are aimed at increasing and optimizing touch-points.

“The world is racing on with various technological innovations that aim to better deliver services to clients. This means that businesses must continue to reinvent themselves and embrace technologies that deliver an unmatched customer experience. At MultiChoice, putting our customers first is already at the core of our business strategy. The launch of MyDStv and MyGOtv apps adds to the various strides that Multichoice continues to make to provide world-class customer experience. The two apps, which are mobile self-service platforms, will allow Multichoice customers to manage their DStv and GOtv accounts anywhere and anytime. Through the apps, customers can make payments, fix errors, upgrade their package and check their balance”, Kooma said.

Ms. Kooma added that through MultiChoice’s strong brand and networking with local partner organisations, the business will continue to invest in several initiatives that support the development of Zambian businesses to enrich the lives of the customers through improved products and services.

“At Multichoice, we listen to our customers to understand their changing lives and their needs. We are committed to using these insights to put our customers at the heart of every decision that we make. Our company’s growth and success are the result of our deliberate, strategic, and sustained investments in new technologies”, Kooma.

She added that as a video entertainment company, MultiChoice will strive to ensure that all customers are exposed to the best television entertainment on offer and will continue investing in innovative ways of delivering the best service possible to customers.

Source: MultiChoice Zambia