MTN Zambia partners with Tech Mahindra for improved Customer Care July 21, 2014 The complaints that customers have when it comes to MTN Zambia’s customer care are in one word, overwhelming. Personally, I have been on hold… Continue Reading
What do you do when customer service delivery lags behind product innovation? June 19, 2014 With over 8 million registered customers in the telecommunications mobile space in Zambia, this presents a challenging service delivery environment. The pace of customer… Continue Reading
