Yesterday Airtel shared with us how they had won the award for being the “Most Customer-Focused Organization” in the ICT sector in Zambia at the Zambia Institute of Customer Management awards and our readers tuned saaat!
We’re on the fence here because:
- We’ve never heard of these awards. You?
- We weren’t invited so we couldn’t go on Facebook Live and show you reactions in real-time, which as we have now heard, included loud booing at Airtel as they received the award.
After publishing the blog to our social media the comments and tweets came a-rolling, generally in negatives, prompting this post because not a single person who responded thinks the company deserved it. Bummer!
What in the internet on edge for 3 days… 🙆🙆🙆 https://t.co/tfpUQqTvWQ
— GirlNextDoor (@Chubbae_Barbie) October 10, 2017
What us zicm? Maybe it’s a department of airtel
— Rick Nick (@RMwela) October 10, 2017
— The Nkani Chick™ (@Ms_Nkani) October 10, 2017
Interesting. Who and how do they arrive at this? Is it populist or purely adjudicated by a panel? https://t.co/xZjJSECL8I
— NZINZI (@Nzinzi_Agent) October 10, 2017
Is this like a best of the worst award? https://t.co/4ytsWCTzVB
— Earl Vezzy #SayAmen (@MrVezzy) October 10, 2017
Nah, please give it back. 😂😂😂😂😂😂😂😂😂😂 https://t.co/sADAvICSTK
— Callipygian (@2leepurplefairy) October 10, 2017
— Regina Mtonga (@Mukonda_Regina) October 10, 2017
HOW ???🙁 https://t.co/Yyrl4Xn3Xg
— PBG (@Mwanta2) October 10, 2017
I was on hold waiting for an agent to speak to me for 27 minutes. Wtf??? https://t.co/cRLEzxxV8v
— Caramel King™ (@ValentinaTurnUp) October 10, 2017
Focused on driving customers crazy! https://t.co/wct3ZdWZ4A
— Chilapa Chanda (@Chilaz10) October 10, 2017
Who voted?? https://t.co/tYL095dFCJ
— Nubian Goddess👑 (@MissHalwiindi) October 10, 2017
I could go on and on, but clearly the people skeem it’s not lakka that Airtel got this award. It’s now up to Airtel to prove people wrong and get, uhm, more customer-focused?